Catering Policies & Procedures

Please place all orders through our online ordering catering site – www.metlife200park.catertrax.com

Please let us know of any dietary restrictions in advance, when placing your order online by providing info in the special instructions section. While we take steps to minimize the risk of cross contact, this facility handles and serves all allergens, and ingredient cross-contact may occur. If you have a severe food allergy, please provide info when placing your order online so we can accommodate meals from an approved vendor. For ALL food allergy, please notify us of said allergy upon placing your order.

For any questions please contact:

Custom menus or events requiring special attention please notify us at least 10 business days in advance.

Each service incurs a minimum fee of $20.00
Deliveries are available from 7:00 am - 4:00 pm. Additional labor charges will apply for earlier or later deliveries and pick-ups
Last minute orders will incur a $25.00 late fee.

Orders canceled with less than 24-hour notice are subject to FULL charge.
Orders canceled with less than 48-hour notice are subject to a 50% charge. Not applicable to custom menus.
Final numbers for custom menus most be provided 72 Hours in advance.

There is an added cost incurred for any rentals, labor, floral, or other services required for your event (i.e. cocktail parties, plated functions, buffet dinners).

Cost of Bartender and Butlers are $57.00 per hour, 5 hours minimum.
Final cost of event will be sent to client after event ends.
The client will be billed on the final guarantee or number of guests; whichever is higher.
Prices are subject to applicable New York State tax (8.875%).
Kosher meals can be provided upon request with 48-hour’s notice.
If you have an allergy, please notify us.

RESERVATIONS

All breakfast, lunch, and beverage/snack reservations must be made through our online internal CATERTRAX portal at least 48 hours in advance; evening events must be reserved 10 Business Days in advance.

Advance notice is required in order to have sufficient time to schedule staff and order food, as appropriate. A confirmation Advance notice is required in order to have sufficient time to schedule staff and order food, as appropriate. A confirmation notification for each approved request will be sent to the event contact at the end of the business day prior to the event.

LEFTOVER FOOD

Our chefs carefully quantify food planning and production for each event to prohibit waste. In the rare circumstance there are leftovers, we have partnered with Rescuing Leftover. Cuisine to redistribute the excess food to feed people experiencing food insecurity. Want to learn more about this great company?

Click here.